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Returns Policy

For incorrect, Broken, Defective, or Damaged Products

If you receive your items and they appear to be faulty or not as described, please contact us by email within 7 days of arrival.


Our customer service agents will respond to your return request within 1 business day.


You would be given options as below,

  • After returning your incorrect item, receive a replacement unit of the identical item ordered at no additional cost.
  • Return the incorrect item for a full refund. The refund payment will be in the same form as the customer’s original payment (Paypal/Credit Card) Customer is not required to pay for return shipping or any restocking fee.



Change of mind/cancellation

Daelim Parts can also accept order cancellations and change of mind returns. Due to the costs involved with processing returns and cancellations, a 15% re-stocking/cancellation fee and return shipping fee will apply for a change of mind returns and order cancellations.


To return a product, contact us via our email address below,


For a change-of-mind return, the returned product must:

  • Include all parts originally provided
  • In its original packaging
  • No physical damage